Cancellation & Refund Policy

ServiceMela refunds/reverses the full payment amount made/authorised in case of Cancelled Orders. Orders can be cancelled in any of the following manners:

After placing an order, before the Service starts, either Buyer or Seller can directly cancel the Order.
After Service starts, the Buyer can request the Seller to cancel the Order and the Seller can accept the request to Cancel the order.
After Service starts, the Seller can directly cancel the Order.
ServiceMela reserves the right to cancel any order for which Service is not started even after 36 hours of placing the order.
ServiceMela reserves the right to cancel any order for which Service is not marked complete even after 36 hours after the promised fixed Service completion time.

Refund & Cancellation Penalties

We strongly advise Users not to request cancellations and refunds. Such requests will have an impact on the User's standing on the ServiceMela platform in the following ways:

a) If the Seller is responsible for the refund (for example, due to lack of response, low-quality work, or project cancellation), it will negatively affect their status and rankings as a seller.

b) If the Buyer is responsible for the refund (for example, cancelling due to a change in their business needs), it will negatively affect their status as a buyer.

c) If a User has multiple refund requests, their account may be temporarily or permanently restricted, depending on the seriousness of the situation.